--- title: "PeakScale Ops — Operations intelligence for multi-location brands" canonical: "https://peakscaleops.com/" --- > Source: https://peakscaleops.com/ Operations intelligence for multi-location restaurants, retail & hotels # Run every location like your best-run one. PeakScale Intelligence helps multi-location brands catch and close the gaps in daily operations before they cost you - in lost sales, guest experience, waste and brand consistency across every location. One intelligence across daily checklists, audits, maintenance, equipment, training and inventory - it verifies the work, connects what’s slipping and routes the fix - and rolls everything into one health score per location, so you always know where to focus first. Not a stack of disconnected tools. [See it on an operation like yours →](/book-demo/) 20 minutes · a business like yours · nothing to install Location health Live Riverside 71 ▼9 Lowest of your 51 locations ✓ AC 03 preventive check missed - fix routed ![Restaurant floor manager checking the PeakScale Ops dashboard on a tablet](/assets/hero-restaurant.jpg) Fig. 01 — **the floor, mid-shift** verified **15:12** Trusted by brands that set the standard ![Social](/logos/social.png)![The Bombay Canteen](/logos/the-bombay-canteen.png)![Subko Coffee](/logos/subko.png)![Manam Chocolate](/logos/manam.png)![Boojee Cafe](/logos/boojee.png)![Naturals Ice Cream](/logos/naturals.png)![Windmills Craftworks](/logos/windmills.png)![Bombay Sweet Shop](/logos/bombay-sweet-shop.png)![The Pizza Bakery](/logos/the-pizza-bakery.png)![Burma Burma](/logos/burma-burma.png)![Benne](/logos/benne.png) **2,000+** locations  ·  **4** countries 02 ## The gaps are already there. The question is whether you catch them before they cost you. You can't be in every location at once, and each one slips in small ways every day. Those slips don't stay small - they surface as the costs you actually pay: lost sales, a weaker guest experience, stock you already paid for going into the bin - and a brand that drifts location by location. C·1 **Lost sales** A slow line, a bestseller out of stock, equipment down at peak. Execution slips, the guest feels it - and the repeat visit you'd already earned never happens. C·2 **Guest experience** The gap a guest notices before you do. By the time a review names it, it has been happening for weeks - across more locations than one. C·3 **Waste & spoilage** Expired stock in the bin - FIFO skipped, perishable SOPs missed, counts that never matched. Every batch in the bin is money you already paid, thrown away. C·4 **Brand consistency** Every location drifts into its own version of your brand. The standard you built is only as real as your worst-run site is today. ![A lone manager behind a busy counter during the lunch rush, reaching for an order ticket while customers wait](/assets/rush-hour-restaurant.webp) Fig. 02 — **one manager, three jobs** the daily rush PeakScale Intelligence catches these gaps the moment they happen - and its AI agent moves the fix right then. 03 ## Built for the operation you actually run. Restaurants & cafés Opening and closing checklists with photo proof, food-safety temperatures watched by sensors, recipes and prep methods on the floor, waste logged before it costs you. One health score tells you which kitchen needs you today. Food retail & grocery Date checks and FIFO held, cold-chain watched around the clock, stock counts that flag their own mismatch, shifts flagged before a store runs short-staffed. Every store fresh, stocked and audit-ready. Hotels Housekeeping verified room by room, preventive maintenance and work orders on every asset, brand audits across properties, training sent where standards slip, announcements that reach every team. Every property held to your brand standard. 04 ## One intelligence that verifies, connects and routes. This is the AI inside the platform. It works like an assistant to your operations head and area managers. Every standard you set becomes a check - verified by photo, by sensor, by schedule. A missed check sends the fix to the right person. A slipping location shows up without anyone looking for it. A mistake made twice triggers the right training. Catching a problem once is good. Stopping it from repeating is the whole point. The follow-up AI agent your operations head and area managers never had. Opening check - display set-up Downtown Feb – Mar ✕ Feb 24 Missed SOP sent *automatically* ✕ Mar 03 Missed again Training sent *automatically* ✓ Mar 10 Passed ✓ Mar 17 Passed ✓ Mar 24 Passed Missed twice - then passed every run since. ⊟ Photo, verified by AI ### Not just a photo - proof Your team photographs the display. PeakScale Intelligence compares it to your reference photo and passes or fails it - **on the spot**, not in next week's review. ![Reference photo: display shelf fully stocked to standard](/assets/ai-image-match-reference.webp)Your standard ![Today photo: bottom row nearly empty - does not match the standard](/assets/ai-image-match-user-clicked.webp)Today · 07:41 ✕ Not to standard - flagged AI verified ↻ Equipment history, remembered ### It catches what keeps coming back An AC on its third fault isn't bad luck - it's a pattern. PeakScale Intelligence remembers every asset's history and asks the money question **before the next breakdown**: repair or replace? Compressor faultJan 12 $480 Airflow failFeb 03 $190 Compressor faultFeb 28 $520 AC 03 · repairs to date $1,190 This isn't a one-off - repair or replace? ◎ Sensors, watching always ### Readings that raise the alarm Your chiller reports temperature all night. At 8°C - out of food-safety range - PeakScale Intelligence raises the issue itself. **No one had to check.** 3° 01:00 3° 02:00 4° 03:00 4° 04:00 8° 05:00 Chiller 02 - issue raised, Facilities notified ▤ Stock counts, reconciled ### A count that doesn't add up, flagged Your team counts stock. PeakScale Intelligence compares the count to what should be there - and a variance **flags itself**, before it becomes leakage. 48 Expected 41 Counted −7 Variance Flagged at the count - before it becomes leakage PeakScale Intelligence Every checklist, audit, maintenance SLA, stockout and training score feeds one number - 84. 05 ## Everything your operation runs on. Finally in one place. Daily checklists, audits, maintenance, equipment and sensors, training, team communication and inventory - the work that used to be scattered across disconnected tools, now one platform where every signal reaches the same intelligence. P·1 ### Standards & Compliance Checklists, SOPs, audits and food-safety checks - built once, run everywhere on schedule. Photo evidence verified against your reference standard in the moment. When a check fails, the fix reaches the right person, right then. Checklists & SOPs Inspections & Audits Food Safety & HACCP P·2 ### Equipment & Maintenance Every asset on its own record - service history, PPM schedules, warranties, contracts. Smart sensors watch temperature and more, around the clock. Repeat faults get a clear repair-or-replace call before the surprise breakdown. Every issue becomes a work order: assigned, tracked, closed. Equipment & Asset Management Maintenance & Work Orders Smart Sensors - API, Bluetooth & WiFi P·3 ### People Short, on-the-floor lessons - and when someone keeps missing a standard, the exact training to close it is recommended automatically. Shifts scheduled with the right coverage, flagged before one runs short. Broadcasts that get seen. Staff Training & LMS Shift Scheduling Team Communication P·4 ### Inventory & Supply Your full recipe and prep library - step-by-step methods with photos and video, on the floor, to your standard. Inventory and waste control close the loop: what you used is checked against what you sold, so leakage shows up by itself. Prep - recipes & methods with photo/video lookup Inventory Management PeakScale Intelligence Connects all four areas - nothing works in isolation. 06 ## Every location, seen. Every gap, closed. Every location throws off signals all day - what slipped, what's breaking, who needs help. PeakScale Intelligence connects them into one operations picture, surfaces what's related, and rolls it into a single health score your teams can act on. One picture of the whole operation, built from every signal - rather than pieces scattered across separate tools. Opening check - in progress Oak Park · 07:12 ✓ Display case set to planogramPhoto verified *✓* ✓ Coffee station stocked & set ✕ Chiller reading 8°CRouted *automatically* Flagged in the moment - not at shift end. The floor - store teams ### Exactly what to do, checked as it is done. Their job: do the work right, to brand standard, and on time. PeakScale Ops gives store teams exactly what to do, how, and when - and checks the work against your standard as it happens. Anything that needs attention is flagged automatically from the rules you've set, caught in the moment - not remembered at the end of a shift. Oversight - area & operations managers ### Intelligence that connects the dots One missed step is a local issue. The same miss across locations is an operations problem. A score drops at one location. On its own, that’s just a number. PeakScale Intelligence pulls together everything tied to that location around that time: the audits, the open issues, the training gaps, the checks that slipped. The connected signals are obvious instead of buried. When the same problem shows up across locations, it recognizes the pattern and raises it to the level that can act. It shows what’s connected; your team decides what to do. Riverside - health This week 71 ▼9 vs last week Connected signals Walk-in freezer fault - open3d Opening check missed twicethis wk Audit failed - display standardsthis wk Same problem open at 2 other locations - flagged as one pattern. All locations - health 51 locations · Live Midtown92 ▲2 Downtown87 ▲6 Oak Park84 — Riverside71 ▼9 \+ 47 more, ranked Any score opens to show the checks behind it. For leadership ### One intelligent health score You can’t read every audit and issue across every location. One score tells you where to look. PeakScale Intelligence pulls everything it knows about each location - compliance, issues, training, standards - into a single health score. A number you can act on: a live signal of where operational risk is building while problems are still small and cheap to fix - and every score opens into the exact checks, issues and gaps behind it, so nobody has to trust a number they can’t check. Leadership stops reading reports and starts knowing where to look first. PeakScale Intelligence Scores every location, live. 07 ## Ask your operation anything. Then act on the answer. live now For everyone ### No new tool to learn. No dashboard to remember. Your managers live in ChatGPT, not in another dashboard. So PeakScale Ops meets them there. Ask about open issues, a location’s status - in plain language, inside ChatGPT, Claude, Slack - whatever assistant or agent your team already uses - and PeakScale Ops answers with the real thing: your operation laid out visually, as if you’d opened the app. And when an answer needs action, act right there: a tracked issue with an owner and a close date, created from the chat. ChatGPT Claude Slack Your team’s assistant PeakScale Intelligence Answers in plain language - and only does what you've allowed: permissioned, confirmed, logged. ![](/assets/mcp-demo-poster.webp) Watch full screen Fig. 03 — ask → act, recorded real session · muted ![](/assets/mcp-demo-poster.webp) 0:00 0:55 08 ## Built for your operations head and area managers. ### PeakScale Intelligence is the AI agent assistant your operations head and area managers will love. It takes on the follow-up that can’t be skipped and never ends - chasing every open fix until it is closed - so they get their time back for the work they enjoy. ### Your reports, already made. Every week, every review, every board meeting - the reports, the data and the charts are ready for every location. No exporting, no Excel, no building the deck yourself. Open it, present it, done. ### Any information you need. By location, by region, by week, by audit, by asset. Compare one location to the rest. See what changed since last week, and why. [See this on a business like yours →](/book-demo/) Weekly review - Riverside Week 34 · ready 71 ▼9 vs last week Score, last 5 weeks 82 79 80 80 71 Breakdown Audits 64 Checklists 78 Maintenance 58 Training 82 Every number opens to the checks behind it. 09 ## Connects to your POS. No rip-and-replace. read-only PeakScale Ops is not a POS and never replaces one. It pulls what your POS already knows - sales - so that data joins your operations picture. Square Shopify Loyverse — and more For inventory, you choose: use the PeakScale Ops Inventory module (coming soon), or keep the inventory system you already run and connect it by API. Either way, what you sold and what you used line up automatically - so a stockout is seen against what was selling, and waste or leakage shows up without a stock-take. Operations, sales and inventory, in one picture. Read-only: we pull what each POS makes available. Your POS stays exactly as it is. 10 ## Live in days. Not quarters. No rip-and-replace. PeakScale Ops connects to your existing operations data, locations and workflows so your team can start closing gaps quickly. S·1 ### Connect your locations Map your org structure, import your existing SOPs and brand standards. PeakScale Ops adapts to how you operate. → Mapped to how you operate S·2 ### Your team and PeakScale Intelligence start the shift Managers use PeakScale Ops on the floor. PeakScale Intelligence runs across every location, simultaneously. → Staff use it on day one S·3 ### Every gap gets an owner and a close date Nothing sits without a next step. Every issue tracked, escalated if ignored, confirmed closed in the next audit. → Improvement confirmed by data Q&A ## Questions ops heads ask Q·1 ### Does this replace my current checklist tool? It replaces the ones that only collect data. PeakScale Ops acts on it - routing work, closing gaps, confirming improvement. If your tool just reports, this replaces it and does more. Q·2 ### How long does rollout actually take? Days, not quarters. We import your existing SOPs and brand standards, map your locations, and your team is live. Onboarding team included. Q·3 ### Will my managers and staff actually use it? PeakScale Ops is built for the floor, not for reports. Staff use it because it makes their shift easier - they get answers without finding a manager. Managers use it because they stop chasing. Q·4 ### Can my team use it from ChatGPT, Claude or Slack? Yes. PeakScale Ops ships an MCP connection - ask about open issues in plain language from the assistant your team already uses, and answers come back visual, like the app. Actions land as real tracked issues in PeakScale Ops, with an owner and a close date. Q·5 ### Does it integrate with our POS, scheduling and payroll tools? Yes. PeakScale Ops connects to your existing stack - we don't replace your POS or scheduling system, we work alongside them. It pulls POS and staffing data to make better decisions. Q·6 ### What does the intelligence actually do - is it just alerts? No. As checks and audits are completed, it flags anything that needs attention from the rules you've set, verifies uploaded photos against your reference standard, and recommends the right SOP the moment a check fails. When a location's score dips, it pulls the connected signals - open issues, failed checks, training gaps - into one place so the connected signals stand out, and rolls it all into a single health score. It finds and connects; you decide and act. Think of it as one AI agent working for your managers: it checks photos, reads sensors and chases every open fix - all within the permissions you set. Q·7 ### Is this only for restaurants, or does it work for hotels and retail too? PeakScale Ops works across restaurant, retail and hotel brands. Any multi-location brand with daily operations and staff teams is the right fit. The platform adapts to your model. 11 ## Twenty minutes. A business like yours. The gaps hiding in plain sight. Stop running on your worst-run location. Run every site like your best one. We show you a real business like yours, running on PeakScale Ops. You see what goes wrong on a shift, and how the fix gets sent to the right person. Then we talk about your locations. [Book your demo →](/book-demo/) Onboarding team included. [See pricing →](/pricing/) ![A store manager crouched at a produce shelf before opening, checking date labels against a tablet](/assets/calm-retail.webp) Fig. 04 — **to standard, before open** the quiet aisle Setup None. You install nothing and send nothing. Time 20 minutes on a video call. Outcome You know how it would work for you. Also from PeakScale Ops ## Run a small business? Running a good operation shouldn’t depend on how big you are. PeakScale Ops is paid software for multi-location brands - but for small businesses, we built something separate and free: PeakScale Ops Lite. No signup needed. [**Open the free app →** PeakScale Ops Lite - run pre-defined checklists for your concept on your phone. Offline, with a PDF record.](/run/) [**Browse free checklists →** Ready-made by concept - pizza, coffee, bakery and more.](/checklists/)