Book a demo

These checklists are free. Run them on your phone with our free app, PeakScale Ops Lite. Our paid product is PeakScale Ops - the full software for multi-location brands.

See PeakScale Ops →
Checklists / Chocolatier & Chocolate Shop / Allergens, Claims & Weighing

Chocolatier & Chocolate Shop Allergen Control, Claims & Net Weight Checklist

Nine counter-level checks cover two things that turn a good Chocolatier & Chocolate Shop into a recall or a fine: what is really in the piece, and what the box says it weighs. Nuts and milk are the allergens this segment sells. Every pick-and-mix bin needs its own dedicated scoop. Every milk-to-dark and nut-to-nut-free changeover needs a documented clean-down. No free-from or vegan claim can leave the counter without a current spec sheet - FDA found milk in 2 of 13 dark chocolates labelled dairy-free or lactose-free. The weighing section applies the EU and UK average-quantity packers' rules (US operators work to NIST Handbook 133 maximum allowable variation instead). A 100 g gift box has about 4.5 g of legal headroom. That is well inside the range a hand-packer eyeballs.

Run this checklist - free Download PDFDownload Excel
The checklist · 9 checks

Nut and milk cross-contact

1. Use one scoop, tong or spatula for each pick-and-mix bin and each loose line. Never share tools between nut and non-nut products.Shared serving tools are the cross-contact route in loose confectionery. Hazelnut, almond, and peanut all showed up in survey test results.
2. Do a full, written clean-down between milk and dark chocolate runs, and between nut and nut-free runs, on every shared line, mold, table and tool.Switching between products is where undeclared milk gets into dark chocolate. It is also where one chocolate plant's cleaning failure led to an outbreak across 12 countries.
3. Keep an up-to-date allergen chart at the counter for every loose, repacked and made-in-house line. Read it, never rely on memory.Undeclared allergens made up 47.3% of all reportable-food entries in one FDA registry year. Guessing at the counter is how you end up part of that number.

Claims you can actually prove

4. Never call or label dark chocolate dairy-free, vegan or milk-free unless you have a current supplier spec sheet or test result.The FDA found milk in 2 of 13 dark chocolates labeled dairy-free or lactose-free, and in 1 of 4 labeled vegan. A regulator recalled 36 'dairy free' dark chocolates in one survey.
5. List the allergens and ingredients again on anything you repack from bulk into gift boxes, hampers or loose bags.Repacked assortments are the hardest lines to label correctly. Labeling mistakes make up 27% of EU confectionery notifications.
6. Check the label on every seasonal assortment before it goes on sale. Check allergens, ingredients, net quantity and date.In a Valentine's-season survey, 10 of 345 products had undeclared allergens or gluten, and two were recalled.

Weight is money, and it is law

7. Before any hand-packed box, bag or assortment leaves, weigh it against the quantity printed on it.A 100 g gift box has about 4.5 g of legal room for error. Guessing the weight by eye either gets you fined or gives away your profit.
8. Check counter and packing scales every day against a known test weight. Keep them level, clean, and within their calibration date.A scale that has drifted out of accuracy mis-prices every sale until someone checks it. Short measure is regularly inspected, and regularly fined.
9. Reject any pack that is short by more than twice the tolerable negative error. Keep the batch average at or above the stated weight.These are the EU/UK average-quantity packing rules: average at the stated weight, no more than 2.5% of packs short beyond the tolerable negative error, and none short by twice that error. US operators follow NIST Handbook 133 maximum allowable variations instead.

Frequently asked questions

Is dark chocolate safe for someone with a milk allergy?

Not unless a current spec sheet or test result proves it. Advisory labelling is not proof. FDA sampled 94 dark chocolate products. Of the 88 that did not declare milk as an ingredient, FDA detected milk across several label types. 12 of 18 products (14 of 20 samples) carrying 'may contain traces of milk' tested positive. 23 of 30 carrying an advisory statement tested positive. 7 of 8 carrying an advisory plus a vegan statement tested positive. 2 of 13 labelled dairy-free or lactose-free alone tested positive. 1 of 4 carrying a vegan statement alone tested positive. A separate regulator survey assessed 36 'dairy free' dark chocolate products as a health risk and recalled them. Never answer this from memory at the counter.

How do you prevent nut cross-contact in a pick-and-mix or chocolate counter?

Give every bin and loose line its own dedicated scoop, tong or spatula. Never share one between nut and non-nut product. Run a full documented clean-down between milk and dark runs, and between nut and nut-free runs, on every shared line, mould, table and tool. Keep a current allergen matrix at the counter covering every loose, repacked and made-in-house line. It matters because confectionery is over-represented in allergen data. Undeclared allergens were 95 of 201 primary reports (47.3%) in one FDA Reportable Food Registry year. A national survey found undeclared hazelnut in 6, sesame in 3 and peanut in 2 of 376 candy and chocolate samples.

How accurate does the weight on a box of chocolates have to be?

Three packers' rules apply under the average quantity system. Actual contents must not be less on average than the declared nominal quantity. No more than 2.5% of packages may be below nominal by more than the tolerable negative error (TNE). No individual package may be below nominal by more than twice the TNE. The TNE is 9% of nominal for 5–50 g, 4.5 g for 50–100 g, 4.5% for 100–200 g, and 3% for 300–500 g. So a 100 g gift box has about 4.5 g of headroom. This is routinely inspected. Australia's measurement regulator checked over 71,700 lines covering more than 271,000 packages. It found roughly 6% of businesses non-compliant, issuing 3,620 non-compliance notices and 58 infringement notices totalling A$65,250.

More Chocolatier & Chocolate Shop checklists

One free app has all of them: open the Chocolatier & Chocolate Shop Checklists app - offline, no account, add it to your home screen.

Sources

Every statistic on this page comes from public inspection and food-safety data:

This is the manual version
PeakScale Ops runs checks like these automatically across 2,000+ outlets. See the real thing →